BIREN SINGH is the only trustworthy person!

So fed up of dealing with Discovery and their ***********, unhelpful, lack of empathy call centre agents.<br> THE ONLY TRUSTWORTHY PERSON IS BIREN SINGH as per my previous comment.<br> <br> Just spoke with a lady (Kerrian/ Kerry Anne) who had the greatest lack of respect/ownership/customer service all because her system was down. Unlike Biren, who despite the processes, systems at Discovery took ownership of my queries, committed to resolving them and did just that.<br> <br> ALL I AM ASKING FOR IS THAT BIREN BE ASSIGNED TO MY PROFILE AND WHENEVER I CALL IN I SPEAK WITH HIM. IF NOT, GIVE ME HIS DIRECT NUMBER.<br> <br> I am tired of dealing with *********** people who believe that they are doing me and other customers a favour by helping us or taking our calls. They are not. THEY SHOULD FOCUS ON DOING THEIR JOB TO THE BEST OF THEIR ABILITY.<br> <br> I HAVE AN OUTSTANDING ISSUE THAT I NEED RESOLVED AND I WANT BIREN TO CALL ME BACK AS I TRUST HIM. IF HE IS NOT AVAILABLE, HIS MANAGER SHOULD.<br> <br> LISTEN TO THE CALLS I HAVE MADE IN THE PAST MONTH. I HAD BEEN ADMITTED TO HOSPITAL RECENTLY AND SINCE THEN DEALING WITH DISCOVERY WAS BEEN MORE DRAINING AND PAINFUL.