1 reviews | Active since Mar 2015
Bills entire backlog at once
I updated my income information for the Keycare Plan (end last year already). I didn't hear from them at all and looked at my documents again before I contacted them. I noticed a mistake (I filled in my monthly instead of yearly salary) and rectified this mistake. Discovery then proceeded to up my premium (which was expected), but also subtracted what I owed them for January and February as well as the new monthly premium all at once, without prior warning.<br> <br> What happened to letting me know that I owe them money? Since when can companies simply take money out of customer's accounts without any regards for HOW THEY ARE GOING TO SURVIVE THIS MONTH!?!?<br> <br> I contacted them to try and sort this out, but the caller and her manager \simply can't help me"so I consequently ended my dealings with them permanently.<br> <br> Now looking for a new healthcare provider. Hopefully they aren't all callous greedy ***s."""
Thank you for speaking to us.
We are investigating your query and will be in contact by email as requested.
Kind regards
Bruce
Thank you for speaking to us.
We are investigating your query and will be in contact by email as requested.
Kind regards
Bruce
