Billing

Dear Discovery, please refer to the following reference numbers :

* ********** 260 * ********** 409 * ********** 188

These are only a few on the queries that I've sent and to this day have not received proper assistance.

I can not understand how I am two months in arrears. I contacted an agent yesterday, after which she confirmed that there is no outstanding balance.. When I asked her to confirm this on email, she had to look at the statement again and then said I am one month behind for January 2017, which is impossible as I have never missed a payment!!! This debit order needs to be STOPPED as I will make a MANUAL payment if and when necessary! Please send me confirmation of last mentioned instruction, because I CANNOT go to the bank again to reverse this debit order, AND pay for it!

Trust this will be sorted within this week to avoid any more issues? This is exactly why I cancelled with Discovery, seems like all Discovery wants is money.

Thanks Bianca du Toit (ID Number ***089) Cellphone number **********