SM
Samuel M

1 reviews | Active since Jul 2010

05 Feb 2024, 17:11

Billed Twice for Vitality

Billed for Vitality Premium on mypersonal account, and the same amount was already paid by myEmployer, logged a query with discovery and todate have not received feedback/ refund on the debited amount.

i gave discovery mandate to debit myBank Account for the Vitality National Membership Gym Access amount of R280 pm Discovery decided to re-debit Vitality Premium at R439 which comes from myEmployer and already reflecting on my Jan 2024 payslip On response give a direct line, for the relevant contact person

0
Replies (2)
Discovery Health
Discovery Health's reply06 Feb 2024, 07:06
Official
Dear  Samuel M
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Feb 2024, 15:51
Official
Dear  Samuel M
 
We’ve sent feedback to you on email as we could not contact you telephonically. 
Regards Discovery Health Servicing Team