BILLED TWICE AND NOONE CARED

On the 25th of January I was billed twice for my medical aid bill. I immediately called Discovery Health and spoke to a Tasneem Mustapha who was extremely nice and advised me to send my bank statement to them showing the double billing to [Email Removed] to which I did. Noting that the R3,500 that was double billed affected my other debit orders. I received reference number ***. I had to take a loan for the R3,500 that day in order to cover my debit orders. I thought that it would be rectified but nobody contacted me. The next day I rep**** to the e-mail received my reference number only to get a new reference number ***, that day still nobody contacted me despite the heading on the e-mail saying URGENT. Next day I called and was passed onto the accounts department and I spoke to a representative who advised that they are aware of the double billing and only now will refund it but it takes 3 working days. I received NO APOLOGY from Discovery Health and now want to know who pays me for the interest on the loan I had to take out to cover my debit orders for their mistake and for the lengthy phone calls to them - there wasn't even an apology mail!