Billed for inactive membership, no refund offered.

In early November I informed Ntombifuthi Mdlalose at Discovery that I did not want to conclude the signing of a health care policy and my reasons for this. I sent an email to her to confirm this cancellation. In December my account was debited so I again sent an email to Ntombifuthi Mdlalose at Discovery to rectify this and received an out of office message. <br> <br> I tried phoning Discovery but my membership number was not registered in the system so they could not process my problem. I then emailed the Discovery Support line and was promised a response within 48 hours. I have had no response. In January my account was debited again. I was at work so my daughter phoned Discovery today and explained the problem. She was told that his membership is active and will not be refunded. My daughter then said that she wanted to cancel and was put on hold. After a long wait she was then told that the account had already been cancelled. Discovery has made an error and I request my money back. I also request some form of written confirmation of the status of my membership as I don't have faith in the competence of the advice of the Discovery staff who I have had the displeasure of dealing with