Bill of R26 000 payment of R6000 authorized??????

This is my email sent to Discovery to Mr Brett Lane.<br> I have now come to the end of my tether with regards to this account. Payment of R6000 on this account is totally unacceptable as there were arrangements put into place prior to my hospitalization last year 15 April 2014. This is now 9 months later to the day and I still have not had any joy. Please contact Xavier at the authorisations department at Rosebank walk in centre. I have now spent enough time and effort trying to sort out what should have been a simple account. I do not accept the payment that has been authorized!! An answer with regards to this matter must be put to me. If not I will have to take it up with higher management and/or involve more than just the call centre agents that are oblivious to the facts. UNACCEPTABLE PRACTICE!!!<br> Needless to say the account is still not correct and guess what they still only paid 13% of the bill. incompetence, attitude and general negligence of duties are the norm in our South African society. no matter how I try there is nobody at Discovery that can sort this out. they have made full payment and revoked it, then part payment and revoked it now again R6000????HELP IM DROWNING!!