1 reviews | Active since Apr 2018
Biggest *******, need to discover new ways to give their patients what they pay for
Biggest ******* and most useless medical aid!!
I've been on Discovery for years, I've never claimed and everything I've done has come of my medical savings account always. What's the use of having benefits anyway.
I'm pregnant with my 1st baby and till today everything has come off my medical savings account. Had to go see a GP cause I was very sick and needed antibiotics, well that account too is now for my payment cause I don't have any savings left. But If I went to a Discovery Doctor Discovery would've been willing pay R400 to that doctor as I am allowed to have 3 GP visits a year but they can't pay the doctor that I had to go see that charges the same rates that R400???
I activated my pregnancy benefit 3 days after I went to go see the gynae cause I was advised to do so and I 1st had to go see the gynae to see if all is fine and if I can activate this benefit. Now because it wasn't done the same day after I got home 7 o'clock that night Discovery refuse to add this doctor expense to my maternity benefit account and not against my medical savings account?? Why do I have a medical aid then?? Cause I can save by myself as well.
Then I was informed that my Gynae is out of discovery rates (which I don't have an issue to cover the R200 which discovery won't pay), but then Discovery tells me they only cover R400 for a gynae consultation??? I mean, GP's does not even charge that low fee and now you want to tell me that you only paying R400 to a specialist which is lower than a GP fee??
Yet, discovery will cover doctors, medicine costs, specialists cost and everything for the lower income people that is on keycare but I who have been paying more the R2500 per month for years for just myself you want to come tell me that you can't pay my GP R400 that charges the same the Discovery GP rate and you will only pay R400 for a specialist consultation fee. Well that sounds a bit discriminating to me and I will not leave it here!
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
