Beyond words to describe...

Advise that there is a Covid benefit, but when following instructions to "open the basket" for my medication to be covered, get an email back to say they will contact me within 3 to 5 business days. Must I wait this long to be treated for Covid???? This is not the 1st or 2nd or 3rd time I have been disappointed. Just shocking and nobody can tell you what is going on or how to go about dealing with it and getting sorted out. Honestly I am just beyond words now.