Beyond ridiculous

I don’t even know here to begin with this. Since my fathers passing in October 2022 I and my widowed mother have had to fight monthly with Discovery South Africa to have our membership details changed and stop my account being constantly suspended. EVERY MONTH I have had to call and sit on the phone for hours on end showing them I have not missed a payment. They have admitted faults on their side and yet again I had to call today as my account was once again suspended even though I have been up to date with my payments. I have spoken to their managers Anele, Geen and Melanie as well as multiple customer service representatives ( Khanyisile, Anthony, jawaad, Aqeelha, nomkhita- you get the idea) and I’m still experiencing issues with my account. With tears in my eyes I ask Discovery South Africa how can you do this?? Does customer service mean nothing??? How can you make this process so hard for your clients already going through hell? I’m looking into other health providers but I want people to know that this company is a **** and treats you like a problem to be pushed under the rug. They do not deserve support or a customer base and i will fight tooth and nail to see them go under. Please boycott them and spread this as this abuse is beyond personal at this stage and I want answers. Thank you