Beyond Pathetic Service from Discovery Health

In the 2nd week of Nov 2017 I joined Discovery Health. Giving them all of my personal details such as email address, home address, telephone number and and and. I was ending employment at that time as well as moving to a different town and address. I gave them ALL the new correct details verbally to their call centre as well as by form and email correspondence. I kept on asking for a membership certificate. Which I was unsuccessful with, despite numerous requests. I went on the road in December without ANY proof that I belong to a medical aid. In December I started my new work and then again tried to get Discovery to ship my membership cards or AT LEAST give me a certificate I can use. Bear in mind that Discovery deducted my membership premium at the beginning of Dec. I have chronic medication of almost R1k which I have to get every month. So at the beginning of December as well as at the beginning of January Discovery deducted my premium AND I paid for my chronic medication myself (for 2 months now!) since I cannot give a doctor the proof that I belong to a medical aid. I went on the Discovery site to make use of their electronic system of obtaining a certificate. Only to find that ALL my details, which I have changed how many times and in so many ways were INCORRECT. Literally everything was wrong. Except my banking details - of course they got that right!! MY money they get, I get NOTHING. I started on the emails again, now getting rude. Eventually I received a reply from a lady there, on the 10th of January, promising the cards will be despatched without further delay. On 23 January I STILL had NO membership cards. Emails again, now getting extremely rude. I then received a call, very apologetic and so sorry for the inconvenience.....really I DO NOT CARE!!! I WANT GOOD SERVICE, THAT I PAY FOR, I DO NOT WANT YOUR APOLOGIES!!! She also told me that the "matter was escalated" - whatever!!! Today, lo and behold, I received the FedEx parcel. And guess what!! The membership cards ARE IN SOMEBODY ELSE'S NAME!!!!!!! IS THIS EVEN POSSIBLE??? THE TOTALLY USELESS AND UTTERLY PATHETIC PEOPLE AT DISCOVERY. AND THEY ACTUALLY EARN A SALARY. They cannot spell, they do not listen, the do not change details on their system, they cannot even put the right cards in the right envelope! I am speechless and I am furious. I have paid over R4k now in membership fees, PLUS I have paid almost R2k for my chronic medication. I DID NOT EVEN GET A ****** MEMBERSHIP CARD FOR ALMOST R6K. SIX THOUSAND RAND.....for somebody else'S card and after a battle of TWO months!! GET A GRIP DISCOVERY HEALTH - YOU ARE BEYOND USELESS.