LN
Linda N

1 reviews | Active since Jul 2011

04 Jun 2015, 14:15

BEWARE ^ **** PROMISES ^ FIGHT STARTS !!!

BEWARE OF DISCOVERY HEALTH AND THEIR **** PROMISES.<br> <br> WE ARE ON EXECUTIVE PLAN. TOP PLAN.<br> <br> I RECEIVED AUTHORISATION FOR A HERNIA SURGERY WELL IN ADVANCE OF THE SURGERY AND IT WAS APPROVED.<br> AUTH NO ***8 FOR 7 MAY 2015.<br> <br> I HAD THE HERNIA SURGERY. MEDICLINIC ARE SAYING THEY ARE NOT GETTING PAID.<br> <br> 4 DAYS AFTER SURGERY DISCOVERY HEALTH KEPT SENDING ME CONFLICTING EMAILS, SOME WERE SAYING AUTH IS DECLINED AND SOME WERE SAYING AUTH IS APPROVED. I HAVE THEM ALL. IT IS A TOTAL MESS AND NOBODY THERE KNOWS WHAT THEY ARE DOING.<br> <br> I ALSO HAVE A LETTER FROM DR ANDREW MURRAY AUTHORISING COMBINED SURGERIES.<br> <br> THIS IS SHOCKING AND DISGUSTING SERVICE.<br> <br> I CANNOT SPEAK TO ANYONE WHO KNOWS WHAT IS GOING ON WITH THIS PROBLEM AS YOU KEEP GETTING THROUGH TO SOMEONE DIFFERENT AND I CANNOT GET THROUGH TO ANYBODY AT THE CORRECT LEVEL.<br> <br> WE WILL BE NEEDING TO TAKE ACTION BUT THE DOCTOR WHO PERFORMED THE SURGERY WILL BE TAKING ACTION FIRST WITH THE COUNCIL FOR MEDICAL SCHEMES.<br> <br> IF THIS DOES NOT GET SORTED OUT AS PROMISED I WILL BE GOING PUBLIC WITH THIS PROBLEM.<br>

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Replies (1)
Discovery Health
Discovery Health's reply05 Jun 2015, 17:44
Official
Hello Service007,

Thank you for your comment.

We are investigating your query and will be in contact with feedback.

Regards
Jashvir