Beware: Discovery departments "do not speak to each other".

After a lot of email communication with Discovery Health for (what I expected to be) a simple process to move my 2 adult children each from my Discovery Health onto their own Discovery Health medical aid, I am still battling. The reason (as explained by a call centre agent) is that "the different departments in Discovery does not talk to each other." So despite my emails from the 13th of December (which was acknowledge by Discovery with a reference number), of this change, they would still not have been covered if (heavens forbid) an accident had to happen. Because my son's premiums is now paid in advance (his could be sorted out rapidly) but my daughter's will be payable in arrears - so it is still in underwriting for more than a month. She is perfectly healthy with a 100% bill of health as will be clearly seen on the claiming history and yet they are still busy with the underwriting process "because it is new business". It is shocking.