Beware Before Joining Discovery

I joined Discovery with the hopes of having a seamless experience. They do advertise themselves as one of the best digital platforms in the country. My journey with Health & asked them to activate Vitality at the beginning of June. Vitality was only activated around the 8th of June. I was having issues logging into the app that is used for everything. I've called the company more than 10 times in the past 14 days & I am constantly being told that they will work to resolve my issue or they will get back to me, they don't do that & when I call back, I have to go through the entire process of explaining my issues again. When I try give them my reference, they say that won't help. I am constantly being transferred from one team to another one, then back or being told to wait around. - the app doesn't work & I basically do not have Vitality, there is an error showing on the app. - I am unable to log into my Insure profile - We are halfway through the month and no resolution to problems I brought up by the 2nd of the month