Benefits not covered

I would like to voice my complaint in regards to your medical scheme not paying claims when I have 6 GP consultations when medical aid is depleted as stated in your document about my medical aid as per the below.I have even confirmed with your website who will be covered when I use these services and you as a provider have now taken it upon yourselves to not pay 2 of the doctors - whom I have always in the past used with my benefits for the 5 years I have been with you and shows as fully paid on your list. And my last doctor even has a sign in his room stating he is on your list. SO what the hell now!! And your call center are completely *********** kindly go draw the calls in June where I contacted you guys to find out what has happened and your guy told me I need to make myself aware of these things. My dr K Engelbrecht was just as upset to find you guys apparently out of your own removed her off your list. You guys have given nothing but terrible service to me the last few months and this has now topped the cake and I am going to consider moving my entire medical aid over to another provider come Jan next year when we can make the move as this is becoming ridiculous.You guys used to be top notch when it came to service and what you get for your buck but the fact that one pays you close to R5K pm and from November its going to be close to R6K shows that you all do not value your clients one little bit.I hope you guys will treat this complaint the urgency required as this is now becoming a tedious exercise with you all.