SM
Sibusiso M

1 reviews | Active since Mar 2009

14 Jan 2017, 11:54

Benefit Forfeit

<p>My mom medical aid got suspended for first week of January 2017 & in that time she went to have her eyes tested (only made aware by optom of the suspension). I have since managed to resolve this and reinstated her membership but to my dismay the optom has been informed that the services rendered for that day will not be paid (when I paid the full premium). This is not anti selection (spectacles was not an emergency) & could have been done after the membership reinstatement. I want this benefit paid from the medical aid as I don't have any money to pay the provider...</p> <p> </p> <p>stop op taking is for a ride!!!</p>

0
Replies (3)
Discovery Health
Discovery Health's reply16 Jan 2017, 09:28
Official

Dear mrman

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

SM
Sibusiso M's update17 Jan 2017, 08:18
Reviewer Update

Dear Discovery Health

Kindly take note that I am still awaiting feedback on this matter and worried at your TAT - how long does it take to resolve and provide your client with feedback (to this is just a publicity stunt acting as though you care whrn you actualy dont)??

ANSWERS PLEASE!!!

Discovery Health
Discovery Health's reply18 Jan 2017, 11:58
Official

Dear mrman

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team