Being held to ransom by Discovery

Dear HelloPeter, <br> <br> I do not know what to do anymore with Discovery. My parents have been with them for over 10 years and were loyal subscribers. I say were because last year Discovery showed its true colours when my dad passed away and after having listened to Discovery regarding his treatment options/way forward, paid for his treatment cash (Approx R120K) they only refunded R22K. They also botched up removal of my dad's details and sent a new card in my dads name to my mother which upset her to no end. Most recently, I am paying for them directly into their account and yet I still have Debit orders being attempted on my account bouncing back and incurring bank charges at R138 for each instance. When queried I was told Discovery has no control over these things. I have been trying to manage the Medical Aid as a third party on behalf of my mother in order to reduce the stress she is exposed to by them. Instead I am constantly reminded of how Discovery doesn't care. I would advise people not to subscribe to them. They tell you one thing and omit the rest ,but are very prompt to collect money . From a very frustrated, grieving daughter