Being forced to make us of the MedXpress Pharmacy

As from 01 July 2015, all members on Chronic medication are forced to make use of the MedXpress Pharmacy. On Monday 06/072015 I sent my new script which I was obliged to go and get to the email address required for this correspondence. On the same day I received a return email that they have received the script along with a message that they were having extremely high volumes and that they were trying their best to get the script's captured. A week later my script is captured and I now need to call them again to place my order. This was done on 13/07/2015. In the meantime when your call MedXpress there is a running message that they are extremely busy and only if its an emergency should you hold on otherwise you shoul try later. On Thursday 16th July I get a call to say sorry but the Dischem Exress delivery can't take place as they have no stock. By now I only have 2 days medication left. It is now Tuesday 21 July 2015, I have had no medication since Saturday 18/07/2015 and have still not had my medication delivered. When you speak to a contact person all you get is we are really sorry!!!! That does not help me !!!