Being Forced by the Discovery Medical Scheme's slow systems to pay 1 Months Medical Aid - but i was not covered for that Month

<p>Good Day </p> <p>I have been a Loyal main memeber to Discovery Health for 4 years , and have not claimed for hospital cover once in the time I've been on the scheme . I recenety decied to resign my job and I am seeking other opportunities. So i thought it would be ok to Cancel my memebership and go over to my partners medical aid while i seek a diffrent career - only too be rejected by Discovery's policies</p> <p>stating that it is consderd a plan upgrade to go on to my partners mediacal aid, and i can only do this at the end of the year. So i requesed from my prevous employers HR department to reinstate my memebership and that i will be paying my own medical aid in my own personal capacity. This was before the 1st of July 2017 - I submited all the requesed documentation and assumed it would all be fine and I am covered . THIS WAS NOT THE CASE ... on the 28th of July - i get an Email from discovery stating that my medical aid was sucsefully terminated on the 30th of June .I immediately emailed asking why was i not covered. Please renistate my mediacal aid as I have alsready requested for this to happen a month ago.</p> <p>I was only called today the 31st of July, notifying me that i can reinstate my medical aid only if I pay for the Month of July ( A month which I was not covered for, so that there is no break in policy -</p> <p>I would like to know HOW IS THIS FAIR AND IN LINE WITH SOUTH AFRICA's consumer protection act, to charge a a loyal customer of 4 years for a month i was not covered for - so that i can contiue to use the service - this is wrong espeical the fact that i requed to be covered but it was never processed because of brokers and slow systems.</p>