Being *****ed around by diff people at Discovery Health, all dealing with the same case!

I have tried to change membership of my parents' medical aid for my mom, because my dad had passed away in July and his medical was stopped that month. It is taking forever to just get the membership from my late dad over to my mom, then each time we're being asked for payment, yet all documents are with Discovery, no new card has been issued, it feels like we're f*cked with.. We have paid the Aug and Sept payments, as requested in Oct, we were just waiting for some proof that the membership has been changed AND we've downscaled my mom to one of the lower plans, we KNOW there are savings from the previous plan still remaining, but that hasn't been paid out to my mom, nor is there any mention of it. We are not paying another cent, until the membership is changed and the savings refund gets paid to my moms bank account. If this is not sorted by 15th November 2021, we will request a refund of all funds paid to Discovery and find alternative medical aid elsewhere.