Been trying to get new cards the entire year - still waiting!

I am TIRED of this now and I don’t know how else to get a response. I have been a very loyal Discovery client for YEARS, and now, I have been waiting the ENTIRE YEAR for my new Discovery cards after giving birth to my child last year. I have lost count of how many times I have phoned and been PROMISED that my card delivery will be prioritized and expedited through couriers. The initial cards were NEVER DELIVERED so they ordered more and MONTHS LATER they haven’t arrived yet AGAIN!!! I am perfectly aware that I have digital versions via the app, but I want my physical cards and I cannot believe I have been ignored and disrespected like this for so many months on end. How can you treat your clients like this? Very, very shocked and disappointed.