TM
TSHOGI M

1 reviews | Active since Nov 2016

17 Nov 2016, 13:41

BEEN MADE A FOOL

<p>I CHANGED MY MEDICAL AID PLAN IN JUNE2016 AND DISCOVERY IS SUPPOSED TO PAY BACK A POSITIVE BALANCE INTO MY BANK ACCOUNT AND TILL TODAY I STILL HAVENT RECEIVED IT.I HAVE TO KEEP CALLING THEM FOR FEEDBACK AND PROGRESS ON THE MATTER. I SPOKE TO A CONSULTANT NAMED CANDICE WHO GAVE ME THE RUN AROUND AND PROMISED TO CALL ME ONCE SHE FINDS OUT WHY MY CLAIM ISNT PAID! TODAY ON 17/11/2016 I SPOKE TO SOMEONE ELSE WHO TOLD ME SHE CANT ASSIST ME AS THEIR SYSTEM IS DOWN AND CANT EVEN GIVE ME THE REFERENCE NUMBER FOR MY CALL. I AM DISGUSTED BY THEIR SERVICE AND THE LIES THEY TELL THEIR CLIENTS. THIS IS MY MONEY AND I WANT IT!</p>

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Replies (1)
Discovery Health
Discovery Health's reply17 Nov 2016, 13:59
Official

Dear 1403

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team