Because they didn't do their job properly, I have to suffer the consequences!

<p>I downgraded my scheme cover last month, due to changing jobs for a lower income and was helped quite amicably with that. They told me I would have to pay in about R4800, and that I could either pay that off or I could leave it on my name and each claim submitted would then be offset against same. I asked that I could please pay this off starting end September, and they said that was fine. Now I submitted my claims for August, which is to be paid according to the previous scheme, claims for over R2000 which I have promised to pay the service provder and they have taken it upon themselves to offset that against the R4800 after I asked if I could pay it off! The excuse was that the person who I spoke to, who I cannot remember the name of, didn't put this arrangement into the system and now I have to bare the consequences of this! They are not even willing to assist me now, I can only make a payment arrangement for the balance due, but cannot get paid out for the claims to hand over to the service provider! So disappointed in this service!!!!!!</p>