'Because members are too stupid to use our complex, user unfriendly system, they die. That is not our fault. .management often incentivise us with a bonus if our incompetence leads to a patients death....'

I just called Discovery twice trying to renew my chronic PMB script. They kept me on hold for 5 minutes each time asking me to fill in a whole lot of details and then hung up on me! By next week, I will have run out of chronic medication and will most probably be dead. To be honest, being dead will be better than being a member of Discovery and trying to get them to do what you have been paying them for decades to do. Well done discovery, you have killed another patient....someone will be looking forward to a big bonus!