Beating cancer is in some cases easier than dealing with Discovery Health

I am fed up, I've been trying to sort out an in-hospital account for a breast cancer removal and reconstruction for my wife that happened in April for months now, it's nearly 3 months later. Numerous calls to Discovery went unresolved. To make matters worse, your so called supervisor O. Ngcetane who I spoke to on 22 June has not bothered to phone me back as promised. I even phoned back Tue 30 June and the consultant sent her an email to phone me back, she hasn't bothered. I phoned again on 2 July and the consultant put me on hold after my explanation, I eventually put down the phone after half an hour on hold.. It's absolutely ridiculous. I have on email both the authorisation code and the ICD-10 codes for the reconstruction part of the operation, and the surgeon's bill that contains the exact same ICD-10 codes is not being paid. My patience is at an end, I would even venture to say (with my wife's permission) that beating cancer is easier than dealing with Discovery Health.