Be honest about turnaround times for claims, its not 3 days, its probably closer to 40.

In the claims email, the auto response says that requests will be processed in 2-3 working days but Discovery forgets to mention that the client will be the one that has to constantly follow up. They also forget to mention that depending on who you speak to or email, you will get a different confirmation of your own bank details. One will say Nedbank the other will say Standard Bank. This in turn will further delay your claims payment. Then they wont tell you about Mediclinic Sandton expecting an upfront payment for ER visits with effect from 2022 when all these years, all claims were sent to Discovery for payment. And lastly, it looks like their real turnaround time is 40 days per a previous Hellopeter review because its day 10 and I still dont have my claim paid to my account.