EO
Estelle O

1 reviews | Active since Oct 2018

09 Oct 2018, 15:26

BE AWARE OF DISCOVERY HEALTY, THINK TWICE BEFORE YOU JOIN

Discovery ..........................

My husband has a lesion(moesie) for years. So the lesion(moesie) has been burned twice and paid by Discovery.

The lesion(moesie) sits between his hair against his sleep and it is uncomfortable if he combs hair because it is in the way. The size is the same every time, he comes out and grows to a point and then it stays so.

This time my husband asked the doctor not to burn it but cut it out. He was referred to a dermatologist who did a biopsy. Thus it appears to be malicious. The removal authorization is rejected by Discovery and my husband has to pay for himself.

I then quit asking why it was rejected that the lady told me that it was not rejected but it was being investigated. I do have the letter in my hand that says "declined" The next moment his membership was withdraw, because, according to the lady, we withhold information with the application.

If I had not queried, his membership would have continued.

At the end of September, they deducted again a installment.

The best part is, the certain lady of Discovery told me we should have taken pictures of the lesion. Who on earth takes pictures of lesions on their body. It is a normal procedure by GPs to burn the lesion if you ask it to be removed.

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Replies (2)
Discovery Health
Discovery Health's reply09 Oct 2018, 16:01
Official

Dear estelle-oosthuizen1

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply11 Oct 2018, 14:57
Official

Dear estelle-oosthuizen1

Please check your emails for feedback received from us.

Kind regards
Discovery Health Servicing Team