JC
Janine C
1 reviews | Active since Jan 2013
03 Jun 2015, 14:03
Battling since 13/05 to get a response!
On the 13th of May I e-mailed my marriage certificate as requested, in order to change my surname. Since that date I have phoned 3 times and still my surname has not been changed to my new married surname.<br> <br> Seriously? How can this be such an issue?
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Discovery Health's replyOfficial
04 Jun 2015, 15:00Hello JanineC9825,
Thank you speaking to me.
As discussed, we received your request for the change of your surname and this was referred to the relevant team for amendment. Unfortunately, the process was not completed and I sincerely apologise for any inconvenience and frustration caused. This is being addressed so we can prevent a similar occurrence in future. I confirmed we have now updated your details and you have been sent confirmation by means of an amended membership certificate. I have arranged for new membership cards to be delivered to you which you can expect within 3-5 working days.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Thank you speaking to me.
As discussed, we received your request for the change of your surname and this was referred to the relevant team for amendment. Unfortunately, the process was not completed and I sincerely apologise for any inconvenience and frustration caused. This is being addressed so we can prevent a similar occurrence in future. I confirmed we have now updated your details and you have been sent confirmation by means of an amended membership certificate. I have arranged for new membership cards to be delivered to you which you can expect within 3-5 working days.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Discovery Health's reply04 Jun 2015, 15:00
Official
Hello JanineC9825,
Thank you speaking to me.
As discussed, we received your request for the change of your surname and this was referred to the relevant team for amendment. Unfortunately, the process was not completed and I sincerely apologise for any inconvenience and frustration caused. This is being addressed so we can prevent a similar occurrence in future. I confirmed we have now updated your details and you have been sent confirmation by means of an amended membership certificate. I have arranged for new membership cards to be delivered to you which you can expect within 3-5 working days.
Thank you for allowing me to assist with your query.
Kind regards
Bruce
Thank you speaking to me.
As discussed, we received your request for the change of your surname and this was referred to the relevant team for amendment. Unfortunately, the process was not completed and I sincerely apologise for any inconvenience and frustration caused. This is being addressed so we can prevent a similar occurrence in future. I confirmed we have now updated your details and you have been sent confirmation by means of an amended membership certificate. I have arranged for new membership cards to be delivered to you which you can expect within 3-5 working days.
Thank you for allowing me to assist with your query.
Kind regards
Bruce