BASKET OF CARE PMB

Two years ago I had a kidney transplant. Discovery had approved a basket of care for out of hospital tests etc.<br> Yet every single claim submitted has been an issue. At the moment, I am struggling to get them to settle pathology claims for January and February 2016, where the pathologists are threatening to blacklist me for outstanding amounts.<br> <br> After numerous telephone calls and emails, it is obvious that Discovery Health's administration is not competent enough to handle this basket of care and the claims associated with it. <br> <br> Whether I have spoken to consultants, supervisors or managers, no-one is able to assist, and the issue of claim rejection is maintained.<br> <br> After two years of frustrations and the negative effect this has on my health, I have handed these issue over to my wife to handle. Even she is totally frustrated and aggravated with this type of unacceptable service.<br> <br> As treatment/tests are ongoing for transplanted patients, I would appreciate it if this matter could be sorted out and outstanding claims settled and that all future treatment/test claims be processed correctly according to the approved basket of care.