ID
Ingrid D
1 reviews | Active since Jul 2011
10 Mar 2023, 13:03
BANKMED SPECIALIST AUTH
20 minute call and still no resolution. Account short paid only to follow up on a specialist authorisation which was telephonically requested to be told NO AUTH was loaded. Call transferred to and fro and eventually line went dead. Please QA this call round about 12:50 and the call pertaining to the authorisation request which has now vanished.
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Replies (2)0
Replies (2)
Discovery Health's replyOfficial
13 Mar 2023, 07:06Dear Ingrid D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Mar 2023, 07:06
Official
Dear Ingrid D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Mar 2023, 09:03Dear Ingrid
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Mar 2023, 09:03
Official
Dear Ingrid
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team