Bankmed - No Service

Item: Discovery Health
Rating: 1
Author: Karen C

Good Day

I am a current Bankmed member, on three occasions I have tried calling and each time the call is dropped. It is time and money wasted for calls that go unanswered.

This is not the first time a complaint has been logged with Hello Peter for the same company.

It is now 2025 and there remains no review of my current category, this is placing me under undue pressure due to financial commitments.

It would therefore be appreciated if one of their Consultants could return my call with a reviewed rate.

Regards Karen

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

17 Jan 2025, 12:18

Dear Karen C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply17 Jan 2025, 12:18

Official

Dear Karen C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Karen C's updateReviewer Update

21 Jan 2025, 08:42

Thanks so much Discovery for your genial response which says exactly nil.

Not only is my premium already high but was increased for the month of January, "after all, they are permitted to just debit your account with the amount they deem correct". I did not approve the increase, nor the amount of the debit order.

Please respond favorably with a decrease in the monthly premium. Not sure why it would take so long.

Regards
K

Karen C's update21 Jan 2025, 08:42

Reviewer Update

Discovery Health's replyOfficial

24 Jan 2025, 15:20

Dear Karen C

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply24 Jan 2025, 15:20

Official

Dear Karen C

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team