BADservice
They are reluctant to want to assist you via the contact centre. Their contact centre agents cannot hear the individual speak as it so loud as if people are shouting in the back ground . The IVR send you around to Vitality constantly when you enquiring the medical aid benefits . I spent 20 minute searching for help I never received . I wish I can change medical aids.
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Replies (2)0
Replies (2)
Discovery Health's replyOfficial
23 Nov 2023, 10:32Dear Frankton S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply23 Nov 2023, 10:32
Official
Dear Frankton S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
27 Nov 2023, 22:51Dear Frankton S
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Nov 2023, 22:51
Official
Dear Frankton S
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team