Badly let down after 20 years of membership

For the 1st time (that I can honestly remember) in the more than 20 years that my husband and I have been on Discovery Health, my debit order bounced. Life happens. 3 other debit orders bounced, and those companies - my short term insurance, life insurance and pet insurance companies immediately made contact with me and suggested a double debit next month - no problem, no affect to my policy. BUT NOT DISCOVERY - no sir - Optivest - who I have never heard of, emailed me 12 days into the month to let me know my health insurance policy has been SUSPENDED. No client service type "how can we best resolve this", just a SUSPENSION. And it gets worse, after much digging, I discover Optivest is now my broker (???) as in 2013 Discovery could not handle the volume in the call centers and outsourced my account and information..... (POPPI) to Optivest. Adrian Gore if your discovery products - vitality, my platinum credit card, life insurance etc - does not enable you to do sufficient data mining to know that I am not a risky client ito payment, then I see no future for this company - best you don't start Discovery Bank until you sort your problems and issues out. I will be suspending you and moving all my business elsewhere.