Baddest paid service i have experienced.

i have (had) a membership with discovery since sept 2017, of which was my second one with them after they cancelled my contract that i had with them. in july 2018 i was diagnosed with Osteophyte Formation and had to go for surgery. i then app**** for for discovery to help with the surgery payments, i was told i should have mentioned when i app**** that i sometimes get pains and it might lead to surgery. how would i have known i will have osteophyte formation in the future? so because of that then i got a call from discovery letting me know that my contract will be cancelled, and i will be reimbursed some of the funds i paid for the period. so i got an email to confirm the cancelled contract but it doesn't give much detail. i emailed back to ask when will the refund process and when can i be able to apply for the new membership as i cant stay without cover, i received zero response from discovery. i forwarded the email again this morning, i'm still sitting with no response. that's discovery for you.