JN
Juan N
1 reviews | Active since Jan 2015
29 Jan 2015, 13:19
Baddest Customer service in the world
Struggling For 3 Months to do a downgrade due to retirement , personnel did not inform me on right steps /documents to be filled in . eventually when i got clearance on what documents should be filled in they sent me the wrong documents three times ,, ABSOLUTELY PATHETIC ,,,,, and to to think we pay for such ridiculous service
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Discovery Health's replyOfficial
29 Jan 2015, 15:40Hello Turfjakkal,
Thank you for your comment.
I am truly sorry to hear about your experience regarding your mother's application. Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member.
I am in contact with the consented party and confirmed the outstanding documents to proceed with the application.
Kind regards
Rishana
Thank you for your comment.
I am truly sorry to hear about your experience regarding your mother's application. Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member.
I am in contact with the consented party and confirmed the outstanding documents to proceed with the application.
Kind regards
Rishana
Discovery Health's reply29 Jan 2015, 15:40
Official
Hello Turfjakkal,
Thank you for your comment.
I am truly sorry to hear about your experience regarding your mother's application. Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member.
I am in contact with the consented party and confirmed the outstanding documents to proceed with the application.
Kind regards
Rishana
Thank you for your comment.
I am truly sorry to hear about your experience regarding your mother's application. Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member.
I am in contact with the consented party and confirmed the outstanding documents to proceed with the application.
Kind regards
Rishana