PP
Philip P
1 reviews | Active since Nov 2014
18 Jun 2015, 16:43
Bad workers and *****
THis is the 4th Hello Peter complaint. Many nice promises that the problem is fixed and will never happend again.<br> Many e-mails promising problem is fixed.<br> <br> Today got a sms saying my membership has been suspended.<br> <br> Have now laid a complaint with the medcal aid umbudsman.<br> <br> Sorry Kim seems you have gross negligible people that you work with. Sadly this reflects on you cause you were the one that made the promises.<br> <br> Not confident Discovery have the skills to solve a simple problem
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Discovery Health's replyOfficial
19 Jun 2015, 15:34Hello philipphitidis,
Thank you for your comment.
We have noted your unhappiness regarding the process which has failed and we'd like to extend our apologies once again. This is not the service we pride ourselves in and have taken the necessary measures to prevent this from happening in future. We have since reinstated your benefits and confirmed it telephonically.
Regards
Rishana
Thank you for your comment.
We have noted your unhappiness regarding the process which has failed and we'd like to extend our apologies once again. This is not the service we pride ourselves in and have taken the necessary measures to prevent this from happening in future. We have since reinstated your benefits and confirmed it telephonically.
Regards
Rishana
Discovery Health's reply19 Jun 2015, 15:34
Official
Hello philipphitidis,
Thank you for your comment.
We have noted your unhappiness regarding the process which has failed and we'd like to extend our apologies once again. This is not the service we pride ourselves in and have taken the necessary measures to prevent this from happening in future. We have since reinstated your benefits and confirmed it telephonically.
Regards
Rishana
Thank you for your comment.
We have noted your unhappiness regarding the process which has failed and we'd like to extend our apologies once again. This is not the service we pride ourselves in and have taken the necessary measures to prevent this from happening in future. We have since reinstated your benefits and confirmed it telephonically.
Regards
Rishana