CN
Christel N

1 reviews | Active since Jun 2012

26 Apr 2024, 11:00

BAD TREATMENT FROM DISCOVERY MEDICAL AID

I am extremely disappointed and upset with Discovery, specifically the forensic department and a person by the name of Reshana Aschendorf who cancelled my medical aid, stating that i did not disclose a certain pre-existing condition which is not true and my Doctor sent a letter to motivate and clarify this in a motivation letter sent to discovery. I am now without a medical aid and made to seem as if i am a **** when the forensic person did not do their job properly and incorrectly cancelled my medical aid. I am waiting for an urgent resolution as this matter is extremlely disturbing and the agent was very unproffesional and rude.Discovery please fix this urgently and train your staff. Deactivated membership number:*** email: ***

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Replies (2)
Discovery Health
Discovery Health's reply26 Apr 2024, 11:16
Official
Dear Christel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply26 Apr 2024, 18:42
Official
Dear Christel

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team