Bad services

I raise the compliant about this stupid Vitality on the 6.01.2020, To this day I get stupid feedback from the stupid team. The best part is that today I get my pay slip and Vitality took R340.00 when the membership was cancelled and they have been taking R309.11 for past three months when the membership wasn't active.

I asked them to do call listening that I was given wrong information from the first day when I wanted to activate this. They only want to listen to what they want. Dear Miss Ntlhoka

Thank you for contacting Discovery Vitality.

I had called you on cell phone number 078 608 699, however I could not get ahold of you at 10:14 and 10:39 on 31 January 2020.

On the 6 January 2020 call, whereby you requested the cancellation of your Vitality membership, you were advised the following;

You need to activate the benefits such as Healthy Food on the Discovery website to link your cards. The Healthy Care benefit was not activated on your profile. The monthly fee is for the active Vitality membership. It is the member’s responsibility to activate the benefits of their choice on the Discovery website. It was also confirmed that we do not send membership cards, because members use cards such as Pick ‘n Pay Smart shopper and Woolworths Rewards cards for the Healthy Food benefit. Please do note, the Vitality welcome letter was also sent on 10 September 2019 advising of your Vitality membership and to activate benefits on the Discovery website.

As confirmed by Discovery Health on reference ***, no premium refunds can be processed.

For any queries visit our online support page: www.discovery.co.za > Vitality > Help and "Send a query". For any general product and information related questions why not Ask Discovery on our home page. This interactive platform is designed to help you with every day questions about Discovery's products, processes and services. View a detailed breakdown of the points you have earned on the Vitality Points Monitor, and track your gym visits on the Gym Tracker on the gym, devices and fitness page.

Have a pleasant day.

Regards

Lebu

Discovery Vitality

The best reply after all. I have tried to get this sorted directly with you but I will be taking this the legal route.