BAD SERVICE YET AGAIN!

It is just problem upon problem with you guys.

If you are not processing claims from a previous maternity benefit you are not reading properly and processing claims correctly.

I spoke to a consultand which said I should just submit the claim and it will be processed from my savings.

I explicitly asked that the entire amount be processed through my savings. However, yet again only a portion was processed through my savings.

This is supposed to be a time where an expectant mother can rest assured and relax, however, Discocery ruins that by making me run around after I sent an email clearly stating that the full balance should be processed from my savings as my maternity benifit is depleted.

I am sick an tired of having to send emails, make calls and log complaints.

I was happy with Discovery in the beginning, but now you guys just disappoint me over and over with every single claim.