MS
Maruschka S

1 reviews | Active since Jun 2014

03 Nov 2016, 14:52

Bad Service! Unauthorized debit!

<p>There was an amount of R2728.00 deducted from my account on 01 November 2016. Reference number DISC PREM M ********** - ********** 55.</p> <p> </p> <p>Discovery should not be deducting any amount of money from my account. I do not have any Policies, Vitality or Credit cards with Discovery and my monthly instalment for Health care gets paid by my employer. </p> <p> </p> <p>Please advise as a matter of urgency as to when this matter will be resolved and my money will be refunded. As after numerous calls and two days later i still cannot get someone to assist me at the call centre with this query. </p> <p> </p> <p>Your urgent attention to the above is appreciated.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply03 Nov 2016, 15:05
Official

Dear maruschkastander

We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Nov 2016, 13:57
Official

Dear maruschkastander

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team