Bad service seems to be the norm

My late father was the patient. The short version of the story:<br> He was admitted to hospital in July 2015. He was sent home with an unofficial diagnosis of cancer of the right lung.<br> <br> In October he signed the necessary forms for me to have authority to contact Discovery on his behalf.<br> Three weeks later when I contacted them, I was told that a copy of my ID was outstanding - no notification ever sent about that. I sent it in - and TO THIS DAY, every time when I contact them, they do not have my details as an authorised person to contact them....<br> In November my father saw an oncologist who confirmed the diagnosis of July. We submitted the required forms for registration of the oncology benefit.<br> I also enquired about the requirements for claiming home nursing services and sent that through - the response was that the dr had to confirm that my father was at the end of his life!!!!! After a letter already motivating the requirement.<br> Some claims had to be paid after the registration of oncology and NOBODY seems to understand the query or really want to sort it out.<br> I need a SENIOR KNOWLEDGEABLE person to come back to me. I dealt with Phumlani, who tried, but failed.