TM
Tsungi M
1 reviews | Active since Jul 2012
11 May 2025, 09:08
Bad Service, Poor Communication, Failure to resolve Queries in stipulated timeframes
Nothing every gets resolved one must log x3 times the same query what is happening at Discovery
Vitality workouts remain outstanding after logging a query from the 25-30 April 2025. I have a reference number but the query has not taken longer than the stipulated time frames of 3-5days.
Same issue occurred on the the 2nd of April I asked IDs to be merged completed a website submission on the 4th I got correspondence that it was resolved yet the query wasn’t even actioned this is unprofessional and exudes incompetence. I had to log another call for this to be actioned what is happening at Discovery
Helpful (0)
Replies (9)0
Replies (9)
Discovery Health's replyOfficial
12 May 2025, 06:54Dear Tsungi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 May 2025, 06:54
Official
Dear Tsungi M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
16 May 2025, 13:32Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 May 2025, 13:32
Official
Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
28 Jul 2025, 08:23Still not resolved what are you investigating discovery when it takes 2-3 months to resolve
TM
Tsungi M's update28 Jul 2025, 08:23
Reviewer Update
Still not resolved what are you investigating discovery when it takes 2-3 months to resolve
TM
Tsungi M's updateReviewer Update
28 Jul 2025, 08:25Discovery standard response is invigorating what ******* when I have paid for a service I cannot use this has been an issue from January 2025 what can you still be investigating
TM
Tsungi M's update28 Jul 2025, 08:25
Reviewer Update
Discovery standard response is invigorating what ******* when I have paid for a service I cannot use this has been an issue from January 2025 what can you still be investigating
Discovery Health's replyOfficial
06 Aug 2025, 13:00Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Aug 2025, 13:00
Official
Dear Tsungi M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
26 Sept 2025, 06:57I don’t know why Discovery Heakth lies so much.
1) I raised a query which wasn’t respired or closed yet you send stupid messages. It too over three months so get a semi solution yet I was advised it takes 2-3 working days then you take no responsibility yet I was unable to use the gym due to an integration issue.
2)Asanda the assigned contact gives incomplete detail who says she will come back to me and it’s the detail I request now an additional 2 months later nothing has happened. The last response was the same executives are to advise.
3) it takes 5 months to resolve a query and close it of Discovery and then you send stupid emails and responses on Hellopeter you you fail basic professional Ettiiqute. I’m just wondering why you cannot pick up the call and close off queries you have *********** people who cannot be bothered closing off simple issues.
4)Discovery health takes no responsibility of n integration query why integrate services in the first place. I’m then told I haven’t been inconvenienced yet I was unable to use services which I have paid for. Is this an actual call centre do you guys know what is happening or everything is outsourced there.
5) so not sense a stupid response we are investigating you have had over 5 months how much more *********** can Discovery be in closing off a query. You cannot advise why the issue happened, you offer a token and take no responsibility but you do not know what the token entails and the. To do not even send the token or communicate thereafter such incompetence is astounding all you can do I apologies and solve nothing.
1) I raised a query which wasn’t respired or closed yet you send stupid messages. It too over three months so get a semi solution yet I was advised it takes 2-3 working days then you take no responsibility yet I was unable to use the gym due to an integration issue.
2)Asanda the assigned contact gives incomplete detail who says she will come back to me and it’s the detail I request now an additional 2 months later nothing has happened. The last response was the same executives are to advise.
3) it takes 5 months to resolve a query and close it of Discovery and then you send stupid emails and responses on Hellopeter you you fail basic professional Ettiiqute. I’m just wondering why you cannot pick up the call and close off queries you have *********** people who cannot be bothered closing off simple issues.
4)Discovery health takes no responsibility of n integration query why integrate services in the first place. I’m then told I haven’t been inconvenienced yet I was unable to use services which I have paid for. Is this an actual call centre do you guys know what is happening or everything is outsourced there.
5) so not sense a stupid response we are investigating you have had over 5 months how much more *********** can Discovery be in closing off a query. You cannot advise why the issue happened, you offer a token and take no responsibility but you do not know what the token entails and the. To do not even send the token or communicate thereafter such incompetence is astounding all you can do I apologies and solve nothing.
TM
Tsungi M's update26 Sept 2025, 06:57
Reviewer Update
I don’t know why Discovery Heakth lies so much.
1) I raised a query which wasn’t respired or closed yet you send stupid messages. It too over three months so get a semi solution yet I was advised it takes 2-3 working days then you take no responsibility yet I was unable to use the gym due to an integration issue.
2)Asanda the assigned contact gives incomplete detail who says she will come back to me and it’s the detail I request now an additional 2 months later nothing has happened. The last response was the same executives are to advise.
3) it takes 5 months to resolve a query and close it of Discovery and then you send stupid emails and responses on Hellopeter you you fail basic professional Ettiiqute. I’m just wondering why you cannot pick up the call and close off queries you have *********** people who cannot be bothered closing off simple issues.
4)Discovery health takes no responsibility of n integration query why integrate services in the first place. I’m then told I haven’t been inconvenienced yet I was unable to use services which I have paid for. Is this an actual call centre do you guys know what is happening or everything is outsourced there.
5) so not sense a stupid response we are investigating you have had over 5 months how much more *********** can Discovery be in closing off a query. You cannot advise why the issue happened, you offer a token and take no responsibility but you do not know what the token entails and the. To do not even send the token or communicate thereafter such incompetence is astounding all you can do I apologies and solve nothing.
1) I raised a query which wasn’t respired or closed yet you send stupid messages. It too over three months so get a semi solution yet I was advised it takes 2-3 working days then you take no responsibility yet I was unable to use the gym due to an integration issue.
2)Asanda the assigned contact gives incomplete detail who says she will come back to me and it’s the detail I request now an additional 2 months later nothing has happened. The last response was the same executives are to advise.
3) it takes 5 months to resolve a query and close it of Discovery and then you send stupid emails and responses on Hellopeter you you fail basic professional Ettiiqute. I’m just wondering why you cannot pick up the call and close off queries you have *********** people who cannot be bothered closing off simple issues.
4)Discovery health takes no responsibility of n integration query why integrate services in the first place. I’m then told I haven’t been inconvenienced yet I was unable to use services which I have paid for. Is this an actual call centre do you guys know what is happening or everything is outsourced there.
5) so not sense a stupid response we are investigating you have had over 5 months how much more *********** can Discovery be in closing off a query. You cannot advise why the issue happened, you offer a token and take no responsibility but you do not know what the token entails and the. To do not even send the token or communicate thereafter such incompetence is astounding all you can do I apologies and solve nothing.
Discovery Health's replyOfficial
07 Oct 2025, 15:38Dear Tsungi M
Please check your email for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Oct 2025, 15:38
Official
Dear Tsungi M
Please check your email for feedback from us.
Regards
Discovery Health Servicing Team
TM
Tsungi M's updateReviewer Update
07 Oct 2025, 16:16Kindly note the sent document doesn’t open via email or the Discovery secure mail on your website kindly resend
TM
Tsungi M's update07 Oct 2025, 16:16
Reviewer Update
Kindly note the sent document doesn’t open via email or the Discovery secure mail on your website kindly resend
Discovery Health's replyOfficial
09 Oct 2025, 09:07Dear Tsungi M
Please check your email for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Oct 2025, 09:07
Official
Dear Tsungi M
Please check your email for feedback from us.
Regards
Discovery Health Servicing Team