Bad Service- Ondela @ Discovery

I've just had a conversation with Allison who was very professional and very patient to explain things to me. Thank you to her and I appreciate her efforts.

To Ondela, I am very irritated at the level of your professionalism, you failed to see that there is a discrepancy in my account for the amount owed, this raised an alarm that... How do I owe the fund when my employer pays for me. To find out, there has been claims out of my savings while my son was in hospital. My Twins were born in May 2025 and my daughter passed away the next day, after registering her, I had to withdraw her from my medical aid because she was no more. But... Apparently there was claims from my savings already that discovery had paid from savings. Which is very strange because, my son has been in hospital for 89days. All this has to be from in hospital. Now that I have submitted my refund documents for the medication I had bought but were not paid from my Personal Health fund, the refund is supposed to be paid, now I am told I owe the scheme and the money will be used to offset that account. There has been no communication, no interaction about this outstanding since August. Discovery is nonsense and honestly no communication is a red flag. I need to change this fund because I've been inconvenienced and I hate this. Especially when I'm in need of professionalism. I'm disgusted.