pO
paulina O

1 reviews | Active since Oct 2016

31 Oct 2016, 20:32

bad service of discovery health

<p>i was supposed to be admitted in bloemfontein today.the medical aid do not want to give auth. i have been paying my monthly contributions now they say my waiting period is over however i can get auth on thursday 3 days from now. i am sick now. i had to book in a guesthouse to ight as it became to late to drive back. i am going back to hospital tomorrow to see if i have auth.</p> <p> </p>

0
Replies (3)
Discovery Health
Discovery Health's reply01 Nov 2016, 07:34
Official

Dear cheeky1828

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply01 Nov 2016, 15:27
Official

Dear cheeky1828

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

pO
paulina O's update01 Nov 2016, 15:43
Reviewer Update

discovery phoned me but were of no help.At 15h20 they phoned to inform me the auth can go through with some exemtions.this is unacceptable i have been wating for 2 days why couldnt they give the auth this morning. i drove 200 km to the hospital and came back today.there is no way i am going back 200km again. bull**** this is what this is. i threw my money into the water. i paid R3800 for the past 4 months for nothing.