BAD SERVICE- NOT RECOMMENDED

I submitted my claim for a pregnancy loss procedure in January. Discovery refused to process the claim due to an incorrect code on the document. Finally the doctor amended and updated the code as he initially used the wrong code and I resubmitted it onto the Health app 5 days ago. When I followed up now they advised that the adjustments of claims are sent to a specific email address and are not uploaded via the ‘upload claim’ tab on the app. The person I dealt with in January never mentioned this and nowhere on the app is it stated that it should be sent via email. Now the review period for this claim starts all over again even though it’s not my fault. I have to wait even longer and they couldn’t point me to where is stated on the app that resubmission of claims cannot be uploaded on the app. Thanks for wasting my time!! As soon as I am able to, I am moving to Medshield. These people are a joke and I will advise everyone to avoid disappointment and not to join Discovery