BAD SERVICE ! NO ACCOUNTABILITY

I am awaiting 3 months for discovery to make a decision on funding of my hospital stay. There was an auth issue between the hospital and discovery of which I had no knowledge until post discharge. I am on the phone 3 times a week and everytime I get the same ******* story of it’s escalated to the team lead and they will get back to me of which no one does. For such a big company , they make their clients beg when THEY ARE IN THE WRONG. WORSE SERVICE EVER