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Wilbur S

1 reviews | Active since Feb 2016

17 Sept 2025, 11:47

Bad service/ Lack of service

I left my job 2 months ago and with that my medical aid was cancelled. I received an email a week later stating Discovery has received a request to cancel my policy however up til today I have not received anything regarding my withdrawal, no documents to confirm the cancelation and nothing else. I have sent emails so many times and have not received ny response on this.

This is disgusting, all other employees that left my previous employer have received withdrawal documents however I am still in the dark.

0
Replies (4)
Discovery Health
Discovery Health's reply17 Sept 2025, 12:11
Official
Dear Wilbur S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Sept 2025, 14:58
Official
Dear Wilbur S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team
WS
Wilbur S's update19 Sept 2025, 08:50
Reviewer Update
Hi

I received 2 documents from you guys however these were not what I was requesting. I want the documents that confirm if anything is due to me because of the withdrawal.

My sister worked for the same company and received these documents and a refund however I have not.
Discovery Health
Discovery Health's reply30 Sept 2025, 16:21
Official
Dear Wilbur S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team