Bad service, incompetitent false information and definately a bad company to worlk with.

Good day I trust you are well.

Iam writing this with a broken heart as i trusted discovery with all my heart. I thought they are the best when it comes to delivering service. So i joined my medical aid with discovery on the 1st of july 2023.They explained the benifits to me and they even offered me a vitality cover. I explained to the lady who called that "I DO NOT WANT ANYTHING TO ADD FOR NOW AS I STARTED MY MEDICAL AID COVER NOW, I WILL CALL IF THERE IS ANYTHING I NEED" . The lady even said for the first 3 months its free we will only start debitting you after 3 months of using it. I did repeat myself to the lady and told her im not gonna opt for anything as yet as im paying more already, should i need it ill let you know. I never used vitality and i dont even know how it works. They have been debitting me for the past 4 months now. So i called them when i noticed it on the 6th of feb 2024 and i spoke to a guy by the name of mikala, who then said me he does see im being debitted and so he gonna cansel it and send me a confirmation email and i need to use my ID number as a password to see that it has been canselled. I asked him about the refund of my premiums, he then promised me that he will get the call when this was sold to me and he will get back to me within 2 working day and till today he hasnt contacted me. On the 14th of february 2024, i called again im spoke to suraya from billing finance dep who then transferred me to Olwethu at the vitality dep. I then told Olwethu that this is what happened last time i called in and i havent received feedback and also the confirmation email that i was sent by mikala last time does not open. She then said here on our side it shows it has been canselled but let me send you another one, she did send it and tried opening it while on the line witb her as im using a different phone , unfortunately it did not open and she said she will keep on trying to send it. And then i ask her about the refund she said she does see that the call has been requested however i need to wait as they do not have a turn around time(TAT).i then told her that the guy i spoke to never said that, she then said we apologize for the wrong infomation hd said, unfortunately you will have to wait for us until we call you.i even said to Olwethu even if you can give me a curtesy call just to let me know how far are you its okay, i understand i work for claims i know it might take a while but just an update. I asked her for how long? She said until they done we will call you then the ended just like that. Today the 20th of feb i called and i spoke to Nomtha and she said to me Mikala(the first guy i spoke to) and Olwethu(the second lady i spoke to) they do not work for cansellation department, they are the only people who can cansel for me. I then asked Nomtha about the cancelation email i received she said she doesnt know anything about that. She then said shes checking for me about my query to cansel and hung up the phone.

I trusted discovery so bad that i was even reffering people and telling them how great it is not knowing what im putting me and others into. So im am seeking help to get my refund back and i dont know what to do. I even feel like they taking advantage because im young.

Thank you.