Bad service hospital admission

Trying to get anything done as a new member of discovery is impossible. I was meant to go to hospital on the 09/10 but I fear I will have to cancel as discovery is dragging their feet and throwing policies and procedures in my face. There is no sympathy, no understanding of the stress they are putting me under and not being helpful in any way. Even management throws the handbook and refers to policies. We know the policies exist but no help is given beyond that to give a turnaround time or at least get the process sped up, just no, sorry we cant commit to anything. I am sure will be leaving discovery.