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Tebogo R

1 reviews | Active since Dec 2016

27 Jan 2023, 11:29

Bad service from Sabmas/Discovery

Discovery/Sabmas bad service

I have been sending queries from the 12th January with multiple reference needs provided. I have proof on my email on attachments sent through but everywhere when I call I am being told no attachments to my email

Reference below a few of many WRefNo#***#- -MailRef#***#- *** WRefNo#***#- -MailRef#***#- *** Everytime you request to escalate your phone gets dropped and does not get escalated. When you call again they tell you you cannot speak to the previous consultant and he to start from scratch.

#****ed #annoyed #veryunprofessional

0
Replies (4)
Discovery Health
Discovery Health's reply27 Jan 2023, 12:17
Official
Dear Tebogo R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Feb 2023, 11:24
Official
Dear Tebogo R

Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team 
TR
Tebogo R's update02 Feb 2023, 11:52
Reviewer Update
No email has been received called helpdesk they don't see any eedbavk I have spent so much time calling the past three weeks to no avail. Any one who calls dies not callback for feedback. This is very unfair 😒
Discovery Health
Discovery Health's reply13 Feb 2023, 17:56
Official
Dear Tebogo R

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team